Shipping & Returns

We accept returns up to 3 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at jenjicc@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at jenjicc@gmail.com.

INSTRUCTIONS FOR RETURN / PROCESSING TIME / "AS IS" & FINAL SALE ITEMS

At Jenji's Crafty Corner, we take great pride in offering quality products made with your pet in mind. We want you and your pet to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of new, unworn, unwashed, unopened, or defective merchandise. Returns and exchanges are accepted on merchandise within 30 days of receipt.

 

• Items that have not been worn, used, washed, and/or altered.

• Items must be returned with original packaging.

• No dog hair, smell, stains on items,and any other sign of use. 

• Original shipping charges non-refundable.

We reserve the right to refuse a return or charge a restocking fee if these conditions are not met. We reserve the right to reject any return not postmarked within 30 days of receipt.

A 10% restocking charge will be applied to returned items. The first exchange will not incur any restocking fees.  Customer is responsible for shipping fee for exchange shipment. Purchases placed with promotional discounts, then returned for exchange after discount period has expired, will not receive the discount on exchange.